There are so many bad stories around about unprofessional office moving companies that many business customers find it difficult to trust any office moving company at all.
So how can your business avoid being the next victim of unprofessional office movers? How do you make sure the company you hire won’t engage in illegal tactics to steal your money? As with everything in life, there are no guarantees, but the following four guidelines can help ensure you find a reliable, professional office moving company that can provide you with a stress-free office moving experience:
1. Check Out the Company on BBB
A first step in researching your prospective office moving company should be the BBB (Better Business Bureau) website.
BBB is a 3rd party organization that aims to provide accountability for businesses. This agency reviews, rates, and gives accreditation to businesses that have shown to conduct themselves at the highest levels of professionalism and customer service.
2. Are They Insured?
One question you should be asking any company you speak with immediately is whether they carry proper insurance coverage for their workforce. If employees are working illegally for a company, or the company has not properly set up coverage for their workers, you could potentially be sued if anyone is injured on your property or in the course of carrying out your move. This is an issue that is not as well publicized but also important to look out for.
Asking questions about workers’ insurance is a good way to avoid this issue and also speaks to the overall professionalism of the company.
3. How Are Their Reviews?
One of the best ways to determine if a company is providing great customer service is by researching them online. There are many independently audited 3rd party websites that allow users to post reviews of moving companies (both positive and negative) such as www.yelp.ca and www.homestars.com.
Chances are if the company is doing something right (or wrong) somebody has taken the time to log on to one of these websites to write about it. If a company is well reviewed, has a high volume of reviews, and the reviews are recent, you’re probably looking at a professional organization.
4. Evaluate Their Prices
Pricing is always a factor when deciding on hiring an office moving company, however it can also serve as a great indicator of the level of service you can expect.
One of the hallmarks of disreputable companies is offering extremely cheap hourly rates (sometimes ½ or ¼ of the price of the competition), and this is the primary way these companies market themselves.
That doesn’t mean that you should simply hire the most expensive company you encounter in order to ensure you get a good experience, but if a company’s rates are significantly cheaper than the competition something is very wrong.
For more on our office and commercial moving and storage services, check out our website or call us on (604) 365-0903 or fill out our Contact Form for a free consultation.